Refund policy

Refund, Return & Cancellation Policy

Last Updated: December 1, 2025

At KuKirin Scooter Canada (Inventory Master Inc.), we aim to be fair, transparent, and compliant. By placing an order with us, you agree to the terms below. For questions, contact info@kukirinscootercanada.com.

Quick Summary

Situation Timeframe Cost to Customer
Cancel before order processing ~2 hours 2.9% transaction fee
Cancel after processing or shipping (before delivery) Before delivery 2.9% transaction fee + round-trip shipping
Return after delivery (unopened, factory-sealed) Within 2 calendar days Return shipping + 30% restocking fee
Manufacturing defect Within 7 days of delivery Free repair/parts; replacement if substantial defect

Customer Responsibility: Customers must operate scooters legally according to provincial and municipal laws. We are not liable for fines, tickets, or legal violations.

Shipping-related issues (delays, lost packages) are governed by our Shipping Policy.

1. Order Cancellations & Changes

a. Cancelling Orders (Before Processing or Shipping)

You may cancel your order within 2 hours of placing it, provided it has not yet been processed or shipped. A 2.9% transaction fee will apply.

b. Cancelling Orders (After Processing or Shipping)

If your order has been processed or shipped, cancellation may still be possible prior to delivery. You will be responsible for:

  • 2.9% transaction fee (payment processing costs)
  • Actual round-trip shipping costs

c. Changing an Order

If the order has not shipped, we will do our best to accommodate changes. Once shipped, any change will be treated as a cancellation and re-order. Email info@kukirinscootercanada.com.

2. Return Policy (After Delivery)

All sales are final unless the item meets return criteria. Only unopened, factory-sealed merchandise within the specified timeframe is eligible.

Return Eligibility

  • Unopened, factory-sealed
  • Return request within 2 calendar days of delivery
  • All original packaging, manuals, and accessories included
  • Use a trackable shipping method (FedEx, UPS, DHL, etc.)

No Trial, Test, or Evaluation Use

Any signs of use render the unit non-returnable.

No Returns for Change of Mind

Returns are not accepted for buyerā€™s remorse, opened/used items, or dissatisfaction following use.

Restocking Fee

Approved returns are subject to a 30% restocking fee plus return shipping (unless due to our error or confirmed manufacturing defect).

Exceptions (No Fees Charged)

  • Wrong item shipped
  • Item damaged during transit
  • Confirmed manufacturing defect

3. Manufacturing Defects

Contact service@kukirinscootercanada.com within 7 days of delivery with photos/videos and order number.

  1. Troubleshoot with our team
  2. Verification by technical team or supplier
  3. If confirmed, ship replacement parts or repair free of charge
  4. If defect cannot be repaired, provide replacement unit

Exclusions: Damage caused by misuse, accidents, water, overloading, tandem riding, unauthorized repairs, or modifications is not covered.

4. Reporting Shipping Damage

Report shipping damage, missing parts, or incorrect items within 48 hours of delivery, with photo evidence.

5. Refunds & Processing Times

  • Approved refunds processed to original payment method within 5ā€“10 business days.
  • During peak/complex cases: 1ā€“4 weeks.

6. Return Shipping Instructions

Ship returns to:

KuKirin Scooter Canada
c/o Inventory Master Inc.
260 Rexdale Blvd, Etobicoke, ON M9W 1R2
Canada
  • Return received within 12 weeks of approval
  • Item must remain unopened and in original packaging
  • Use trackable courier and retain tracking number
  • Customer pays return shipping unless due to our error or confirmed defect

7. International Returns

For orders shipped outside Canada, customers are responsible for return shipping, duties, taxes, and customs fees. Delayed or refused returns due to unpaid fees will not be refunded.

8. Payment Disputes & Chargebacks

If a chargeback is opened, warranty or return processing may be temporarily paused until resolution.

9. Consumer Rights

This policy does not limit statutory rights under applicable provincial laws.

10. Contact Information

Politique de remboursement, de retour et dā€™annulation

DerniĆØre mise Ć  jour : 1 dĆ©cembre 2025

Chez KuKirin Scooter Canada (Inventory Master Inc.), nous nous engageons Ć  ĆŖtre transparents et Ć©quitables. En passant une commande, vous acceptez les conditions ci-dessous. Pour toute question, contactez info@kukirinscootercanada.com.

RƩsumƩ rapide

Situation DĆ©lai Frais pour le client
Annulation avant traitement ~2 heures Frais de transaction 2,9%
Annulation aprĆØs traitement ou expĆ©dition (avant livraison) Avant livraison 2,9% + frais dā€™expĆ©dition aller-retour
Retour aprĆØs livraison (non ouvert, scellĆ©) Dans les 2 jours civils Frais de retour + 30% remise en stock
DĆ©faut de fabrication Dans les 7 jours suivant la livraison RĆ©paration/remplacement gratuit

ResponsabilitƩ du client : Respecter les lois provinciales et municipales. Nous ne sommes pas responsables des amendes ou infractions.

1. Annulations et modifications de commandes

a. Annulation avant traitement ou expƩdition

Annulation possible dans les 2 heures suivant lā€™achat. Frais de 2,9 % appliquĆ©s.

b. Annulation aprĆØs traitement ou expĆ©dition

Possible avant livraison. Frais : 2,9 % + expƩdition aller-retour.

c. Modification de commande

Avant expĆ©dition : modifications possibles. AprĆØs expĆ©dition : traitĆ© comme annulation et nouvel achat. Contactez info@kukirinscootercanada.com.

2. Politique de retour

  • Article non ouvert et scellĆ©
  • Demande de retour dans les 2 jours civils
  • Emballage, accessoires, manuels inclus
  • Transporteur traƧable obligatoire

Aucun essai ou utilisation. Les retours approuvƩs : 30 % frais de remise en stock + frais de retour, sauf erreur ou dƩfaut confirmƩ.

3. DĆ©fauts de fabrication

Contactez service@kukirinscootercanada.com dans les 7 jours suivant la livraison avec photos et numƩro de commande. Processus similaire Ơ la version anglaise.

4. Signalement des dommages dā€™expĆ©dition

48 heures aprĆØs livraison, avec photos.

5. Remboursements et dƩlais de traitement

  • 5ā€“10 jours ouvrables pour traitement
  • 1ā€“4 semaines en cas complexe ou pĆ©riode de pointe

6. Instructions de retour

KuKirin Scooter Canada
c/o Inventory Master Inc.
260 Rexdale Blvd, Etobicoke, ON M9W 1R2
Canada
  • 12 semaines pour retour
  • Article non ouvert
  • Transporteur traƧable
  • Frais Ć  la charge du client sauf erreur ou dĆ©faut

7. Retours internationaux

Frais de retour, taxes et droits Ć  la charge du client.

8. Litiges de paiement / RĆ©trofacturations

Suspension temporaire possible pendant vƩrification.

9. Droits des consommateurs

Non limitatif des droits provinciaux.

10. Contact