Return, Refund & Cancellations

Refund, Return & Cancellation Policy

Last Updated: December 1, 2025

At KuKirin Scooter Canada (Inventory Master Inc.), we aim to be fair, transparent, and compliant. By placing an order with us, you agree to the terms below. For questions, contact info@kukirinscootercanada.com.

Quick Summary

Situation Timeframe Cost to Customer
Cancel before order processing ~2 hours 2.9% transaction fee
Cancel after processing or shipping (before delivery) Before delivery 2.9% transaction fee + round-trip shipping
Return after delivery (unopened, factory-sealed) Within 2 calendar days Return shipping + 30% restocking fee
Manufacturing defect Within 7 days of delivery Free repair/parts; replacement if substantial defect

Customer Responsibility: Customers are responsible for ensuring scooters are operated legally according to provincial and municipal laws. We are not liable for fines, tickets, or legal violations.

Shipping-related issues (delays, lost packages) are governed by our Shipping Policy.

1. Order Cancellations & Changes

a. Cancelling Orders (Before Processing or Shipping)

You may cancel your order within 2 hours of placing it, provided it has not yet been processed or shipped. A 2.9% transaction fee will be deducted.

b. Cancelling Orders (After Processing or Shipping)

If your order has already been processed or shipped, cancellation may still be possible prior to delivery. You will be responsible for:

  • 2.9% transaction fee
  • Actual round-trip shipping costs

c. Changing an Order

If the order has not shipped, we will accommodate changes when possible. Once shipped, changes are treated as a cancellation and re-order. Email info@kukirinscootercanada.com.

2. Return Policy (After Delivery)

All sales are final unless the item meets return criteria. Only unopened, factory-sealed merchandise within the specified timeframe is eligible.

Return Eligibility

  • Unopened, factory-sealed
  • Request made within 2 calendar days of delivery
  • All original packaging, manuals, accessories included
  • Trackable shipping method required

No Trial or Evaluation Use

Any signs of use render the unit non-returnable.

No Returns for Change of Mind

Returns are not accepted for buyer’s remorse, opened/used items, or dissatisfaction.

Restocking Fee

Approved returns: 30% restocking fee plus return shipping (unless due to our error or manufacturing defect).

Exceptions (No Fees Charged)

  • Wrong item shipped
  • Item damaged during transit
  • Confirmed manufacturing defect

3. Manufacturing Defects

Contact service@kukirinscootercanada.com within 7 days of delivery with photos/videos and order number.

  1. Troubleshoot with our team
  2. Verification by technical team or supplier
  3. Ship replacement parts or repair free of charge if confirmed
  4. Replacement unit if defect cannot be repaired

Exclusions: Damage caused by misuse, accidents, water, overloading, tandem riding, unauthorized repairs/modifications is not covered.

4. Reporting Shipping Damage

Report shipping damage, missing parts, or incorrect items within 48 hours of delivery, with photo evidence.

5. Refunds & Processing Times

  • Approved refunds processed within 5–10 business days.
  • During peak/complex cases: 1–4 weeks.

6. Return Shipping Instructions

Ship returns to:

KuKirin Scooter Canada
c/o Inventory Master Inc.
260 Rexdale Blvd, Etobicoke, ON M9W 1R2
Canada
  • Return received within 12 weeks of approval
  • Item unopened in original packaging
  • Use trackable courier and retain tracking number
  • Customer pays shipping unless due to our error or defect

7. International Returns

Customer responsible for return shipping, duties, taxes, and customs. Delayed/refused returns due to unpaid fees are non-refundable.

8. Payment Disputes & Chargebacks

Chargebacks may temporarily pause warranty/return processing.

9. Consumer Rights

Does not limit statutory rights under provincial laws.

10. Contact Information

Politique de remboursement, de retour et d’annulation

Dernière mise à jour : 1 décembre 2025

Chez KuKirin Scooter Canada (Inventory Master Inc.), nous nous engageons à être transparents et équitables. En passant une commande, vous acceptez les conditions ci-dessous. Contactez info@kukirinscootercanada.com.

Résumé rapide

Situation Délai Frais pour le client
Annulation avant traitement ~2 heures 2,9 %
Annulation après traitement ou expédition Avant livraison 2,9 % + frais aller-retour
Retour après livraison (non ouvert) 2 jours civils Frais de retour + 30 % remise en stock
Défaut de fabrication 7 jours Réparation/remplacement gratuit

Responsabilité du client : Respecter les lois provinciales et municipales. Nous ne sommes pas responsables des amendes ou infractions.

1. Annulations et modifications de commandes

a. Avant traitement ou expédition

Annulation possible dans les 2 heures suivant l’achat, frais de 2,9 % appliqués.

b. Après traitement ou expédition

Possible avant livraison, frais : 2,9 % + expédition aller-retour.

c. Modification de commande

Avant expédition : modifications possibles. Après expédition : traité comme annulation et nouvel achat. Contactez info@kukirinscootercanada.com.

2. Politique de retour

  • Non ouvert et scellé
  • Demande dans 2 jours civils
  • Emballage, accessoires, manuels inclus
  • Transporteur traçable obligatoire

Aucun essai ou utilisation. Frais de remise en stock 30 % sauf défaut ou erreur de notre part.

3. Défauts de fabrication

Contactez service@kukirinscootercanada.com dans 7 jours avec photos et commande. Processus similaire à la version anglaise.

4. Signalement des dommages d’expédition

48 heures après livraison, avec photos.

5. Remboursements

  • 5–10 jours ouvrables
  • 1–4 semaines en période complexe

6. Instructions de retour

KuKirin Scooter Canada
c/o Inventory Master Inc.
260 Rexdale Blvd, Etobicoke, ON M9W 1R2
Canada
  • 12 semaines pour retour
  • Non ouvert
  • Transporteur traçable
  • Frais à la charge du client sauf erreur ou défaut

7. Retours internationaux

Frais de retour, taxes et droits à la charge du client.

8. Litiges de paiement / rétrofacturations

Suspension temporaire possible pendant vérification.

9. Droits des consommateurs

Non limitatif des droits provinciaux.

10. Contact