Return, Refund & Cancellations
Return, Refund & Cancellations Policy
At KuKirin Scooter Canada, we’re committed to delivering quality products and excellent customer support. Please review the following policy carefully before making or modifying a purchase.
Quick Summary
| Situation | Timeframe | Cost to Customer |
|---|---|---|
| Cancel before processing | ~2 hours | 2.9% transaction fee |
| Cancel after processing/shipping | Before delivery | 2.9% + shipping costs (both ways) |
| Return after delivery | Not accepted unless unopened | Return shipping |
| Defective on arrival | Within 7 days | Replacement parts shipped free |
1. Order Cancellations & Changes
a. Cancelling Orders (Before Processing or Shipping)
You may cancel your order within 2 hours of purchase, before it’s processed or shipped. A 2.9% transaction fee will be deducted to cover payment processing costs.
b. Cancelling Orders (After Processing or Shipping)
If your order has already been fulfilled or shipped, it may still be canceled. However, you will be responsible for:
- A 2.9% transaction fee
- Round-trip shipping costs, determined by the carrier
c. Changing an Order
If your order hasn’t shipped, we’ll try our best to accommodate changes. Contact info@kukirinscootercanada.com as soon as possible.
If the order has already shipped, you will be responsible for both outbound and return shipping costs.
2. Return Policy
All sales are final unless a manufacturing defect is confirmed. Returns are only accepted under the conditions below:
Return Eligibility
- The item must not have been signed for
- The item must be in original packaging and not opened
- The carrier must be able to intercept the delivery before completion
These are treated as cancellations, not traditional returns, and will still be subject to applicable cancellation fees.
No Returns for Change of Mind
We do not accept returns for buyer’s remorse, dissatisfaction after use, or change of mind. Please review all product details carefully before purchasing.
3. Manufacturing Defects
In the rare event your item arrives with a confirmed manufacturing defect, we will:
a. Troubleshoot the issue with you
b. Ship replacement parts free of charge, if necessary
This does not cover damage from misuse, accidents, or improper handling. See our Warranty Policy for more information.
4. How to Request a Return or Warranty Claim
Email service@kukirinscootercanada.com with your order number and description of the issue.
If your return is approved, items must be returned in original packaging with all accessories included.
5. Refunds & Processing Times
- After inspection, we will notify you if your return has been approved or denied.
- If approved, your refund will be issued to your original payment method within 5–10 business days.
- The entire return process may take 1–4 weeks from initial request to completion.
6. Late or Missing Refunds
If you haven’t received your refund:
a. Recheck your bank or card statement
b. Contact your bank or credit card provider
c. If still unresolved, email info@kukirinscootercanada.com
7. Shipping Instructions for Returns
Return Address:
KuKirin Scooter Canada
c/o Inventory Master Inc
260 Rexdale Blvd, Etobicoke, ON M9W 1R2
Canada
Return Conditions:
- Must be received within 12 weeks of return approval
- Item must be in original condition and packaging
- Include all accessories, manuals, and labels
- Use a trackable carrier (e.g., FedEx, UPS, DHL)
- Customer is responsible for return shipping costs
8. International Return Notice
Our return center is located in Ontario, Canada. You are responsible for:
- All return shipping costs
- Any applicable customs duties or import fees
If a return is not received due to unpaid fees or customs delays, no refund will be issued.
9. Chargeback Policy
Filing a chargeback without contacting us first may lead to disqualification from warranty or refund eligibility. Please reach out to us directly at info@kukirinscootercanada.com for resolution.
10. Contact Us
a. Email: info@kukirinscootercanada.com
b. Phone: +1 437-986-2847
c. Hours: Mon–Fri, 9am–6pm EST
We appreciate your support and understanding. These policies ensure transparency, fairness, and the ability to continue offering quality service to all customers.