Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
No, we operate from warehouses in the Greater Toronto Area (GTA) to keep prices low. We do have store partners where you can see products in person, but please note the price may be higher in-store.
Join our Facebook community to see nearby purchases.
Join our Facebook community to see nearby purchases.
Yes! We are a registered Ontario business with a valid business number. Our official website is kukirinscootercanada.com.
- Registered Ontario business with a valid business number
- Free shipping across Canada (except remote areas)
- Price match guarantee
- Top-notch customer service & 24/7 support
- Fast response time (EST)
- Powered by Shopify (secure & trusted)
No, we are a legal Ontario business and must collect HST. If you encounter any scheme claiming tax avoidance, always ask for an HST number before purchasing.
We offer seasonal promo codes to help with costs!
We offer seasonal promo codes to help with costs!
Yes! We offer financing options to make your purchase easier. Check our Financing page for details: Financing – KuKirin Canada.
Orders ship from our Toronto warehouses within 2-3 business days. Delivery typically takes 3-10 business days, depending on your location.
If you need to change or cancel your order, please contact us immediately via email: info@kukirinscootercanada.com. Orders can only be modified before shipment.
We offer FREE shipping across Canada for all scooters (except for remote areas). Taxes are applicable as per your location.
Delays may be due to holidays, weather events, or courier issues. Please contact customer service for help if your shipment is delayed.
Please follow these steps:
- Check the tracking number for delivery status.
- Contact customer service immediately for assistance.
Contact us right away. We appreciate it if you're able to notify us of any issues within 3 business days so we can make it right.
We're sorry to hear that! Please contact our customer support team right away. We'll work with you to troubleshoot or arrange a solution. Be ready to provide photos or videos of the issue for faster support.
Visit our warranty claim page here: Claim Warranty – KuKirin Canada
You can find our return and refund policy here: Return & Refund Policy
Read our full shipping policy here: Shipping Policy