Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
No, but we have warehouses in the GTA (not open to the public). Operating from warehouses helps us keep prices low for our customers. If you prefer to purchase in-store, we do have store partners across the GTA (note: price will be higher in-store). Join our Facebook community to see recent purchases near you.
Yes! We are a REGISTERED Ontario business with a valid business number. Our official website is kukirinscootercanada.com.
- Low prices
- Pickup & Free Delivery
- Price Match Guarantee
- Top-notch service
- 24/7 Canadian Customer Support
- Fast response time (EST)
- Canadian-owned 🇨🇦
- Ontario registered business
- Powered by Shopify
- We physically stock our inventory (no dropshipping)
No. We are a legal Ontario-registered business and MUST collect taxes. Do not fall for "TAX-INCLUSIVE SCHEME", always ask for HST # on the receipt or before purchasing. We also offer seasonal promo codes to help offset costs.
Yes! Please check our Help Centre for financing options: Financing – KuKirin Canada
Orders ship from our Toronto warehouses within 2–3 business days. Delivery typically takes 3–10 business days.
Contact us immediately. Orders can only be changed or cancelled before shipping. Email us at info@kukirinscootercanada.com.
We offer FREE shipping across Canada for all scooters. (Except for REMOTE areas)
Delays may be due to holidays, weather events, or courier issues. Please contact customer service for help.
Please follow these steps:
- Check the tracking number for delivery status.
- Contact customer service immediately for assistance.
Contact us right away. We appreciate it if you're able to notify us of any issues within 3 business days so we can make it right.
We're sorry to hear that! Please contact our customer support team right away. We'll work with you to troubleshoot or arrange a solution. Be ready to provide photos or videos of the issue for faster support.
Visit our warranty claim page here: Claim Warranty – KuKirin Canada
You can find our return and refund policy here: Return & Refund Policy
Read our full shipping policy here: Shipping Policy