FAQS NEW

1. Do you have a physical store?

No, however, we do have a warehouse in Toronto ON and London ON, which is not open to the public. Using a warehouse instead of a storefront helped us LOWER THE PRICES to satisfy customers because we know you WANT lower prices. Follow our Facebook community and look for people who recently purchased in your area.

2. Are you legit?

Yes!! We have a business number and permit. Our official website is kukirinscootercanada.com

✅ We offer low prices
✅ We offer pick up and Free Delivery
✅ PRICE MATCH GUARANTEE‼️
✅ Best service
✅ 24/7 Customer Support CANADIAN SUPPORT REAL TIME!
✅ Fast response time EST
✅ Canadian owned 🇨🇦
✅ Ontario registered business
✅ Powered by Shopify (Legit Check)
✅ We physically own our inventory and not drop shipping

3. Can I pay cash and not pay taxes?

We are a legal business registered in Ontario and we have to file taxes to the government. However, we do offer PROMO CODES to help offset the cost.

4. Do you offer financing?

Please check our Help Centre for financing details: Financing – KuKirin Canada

5. How does my order get processed?

All orders will get dispatched directly from our Toronto or London warehouse within 2-3 working days. It usually takes 1-7 working days for delivery.

6. How can I change or cancel my order?

If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order can be modified or refunded only before we ship out the item. Feel free to reach out to us at info@kukirinscootercanada.com for additional help.

7. Do I need to pay for the shipping and taxes/duties?

KuKirin Canada provides FREE shipping to Canada for all scooters. Our prices are lowered to help offset taxes.

8. Why was the shipment delayed?

Most cases of delays are caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.

9. My order never arrives. What should I do?

If you haven't received your package within the standard delivery times, please follow these steps:

Check the status of your order with the tracking number first.
Contact our customer service immediately for assistance.

10. Missing items or damaged items?

Please contact us without hesitation. It would be appreciated if you notify us of any missing items or mistakes within 3 business days of receiving the order so we can make it right for you.