1. Do you have a physical store?

No, however, we do have a warehouse in Toronto ON and London ON which is not open to the public. Using a warehouse instead of a storefront helped us LOWER THE PRICES to satisfy customers because we know you WANT lower prices. Follow our Facebook community and look for people that recently purchased in your area.

2. Are you legit?

Yes!! We have a business number and permit. Our official website is kukirinscootercanada.com

• ✅ We offer low prices
• ✅ We offer pick up and Free Delivery
• ✅ PRICE MATCH GUARANTEE‼️
• ✅ Best service
• ✅ 24/7 Customer Support CANADIAN SUPPORT REAL TIME!
• ✅ Fast response time EST
• ✅ Canadian owned 🇨🇦
• ✅ Ontario registered business
• ✅ Powered by Shopify (Legit Check)
• ✅ We physically own our inventory and not drop shipping

3. Can I pay cash and not pay taxes?

We are a legal business registered in Ontario and we have to file taxes to the government. However, we do offer PROMO CODES to help offset the cost.

4. Do you offer financing?

Please check our Help Centre for financing details: Financing – KuKirin Canada

5. How does my order get processed?

All orders will get dispatched directly from our Toronto or London warehouse within 2-3 working days. It usually takes 1-7 working days for delivery.

6. How can I change or cancel my order?

If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order can be modified or refunded only before we ship out the item. Feel free to reach out to us at info@kukirinscootercanada.com for additional help.

7. Do I need to pay for the shipping and taxes/duties?

KuKirin Canada provides FREE shipping to Canada for all scooters. Our prices are lowered to help offset taxes.

8. Why was the shipment delayed?

Most cases of delays are caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.

9. My order never arrives. What should I do?

If you haven't received your package within the standard delivery times, please follow these steps:

1. Check the status of your order with the tracking number first.
2. Contact our customer service immediately for assistance.

10. Missing items or damaged items?

Please contact us without hesitation. It would be appreciated if you notify us of any missing items or mistakes within 3 business days of receiving the order so we can make it right for you.

11. Can I pick up my order?

Yes, once the order has been placed, we have agents in Toronto and London, Ontario. Please schedule a pick up by contacting us at general@kukirinscootercanada.com.

1. What PSI level should I keep the tires inflated at?

We recommend inflating its tires to 31.9-34.8 psi (220-240 kPa).

2. What will affect the e-scooter range?

The actual range depends on a variety of factors such as battery status, tire pressure, load, temperature, wind speed, road conditions, and riding habits.

3. What is the maximum user weight?

220lbs or below would be the best-case scenario for riding. A heavy-loaded scooter will lessen your range and average speed. You could take it into consideration.

4. What is the longevity of the battery? Would it last a couple of years before having to replace?

Hi, generally, the charge and discharge cycle of a lithium-ion battery will officially end when it can reach 500 times. In terms of the most common use of electric scooters, we may charge once every 3 days on average, about 120 to 125 times a year. With good maintenance, the battery of the electric scooter has a long lifespan!

5. How should I fix the speed limit for the G3 model?

If the G3 model can only reach a top speed of 15-18 mph, you can hold the brake and double-click the power switch button to release the speed limit.

1. Can I use it on a rainy day?

KUGOOScooter uses some waterproof materials to prevent daily splash, but we do not recommend riding on a rainy day due to safety risks. A greater priority to KUGOO is the safe use of our scooters. After all, it's an electric scooter.

2. Where can I get my e-scooter fixed if I live in Toronto?

KUGOOKIRIN provides a reliable warranty that is processed in the most hassle-free way possible. Please email your issue to our service email and we will respond accordingly. (We'll send replacement parts and instructional videos if needed)

3. What should I pay attention to while riding a scooter?

Safety first! You should wear a helmet while riding and be aware of local weather. Watch for hazards on the road, and never forget to lock up your scooter after a ride.

4. What can I do with this scooter?

Everything you hate about commuting is solved. Say goodbye to traffic, delays, and uncertainty. With a lightweight electric vehicle, you can hop in the bike lane and on local streets to get wherever you need to go faster than ever before.

5. Can I ride my scooter in the snow?

We don't recommend riding it in the snow, as it's dangerous, and the battery will deplete faster than normal under 0°C.

6. Can this overcharge if left plugged in overnight?

No, however, we do not recommend charging the scooter for longer than 24 hours.

7. Does the speed become slower as the battery level is lower?

Yes. The more battery power is consumed, the lower the voltage, and the corresponding maximum speed will be slower.