Politique de remboursement

Refund, Return & Cancellation Policy

Last Updated: December 1, 2025

At KuKirin Scooter Canada (Inventory Master Inc.), we aim to be fair, transparent, and compliant. By placing an order with us, you agree to the terms below. For questions, contact info@kukirinscootercanada.com.

Quick Summary

Situation Timeframe Cost to Customer
Cancel before order processing ~2 hours 2.9% transaction fee
Cancel after processing or shipping (before delivery) Before delivery 2.9% transaction fee + round-trip shipping
Return after delivery (unopened, factory-sealed) Within 2 calendar days Return shipping + 30% restocking fee
Manufacturing defect Within 7 days of delivery Free repair/parts; replacement if substantial defect

Customer Responsibility: Customers must operate scooters legally according to provincial and municipal laws. We are not liable for fines, tickets, or legal violations.

Shipping-related issues (delays, lost packages) are governed by our Shipping Policy.

1. Order Cancellations & Changes

a. Cancelling Orders (Before Processing or Shipping)

You may cancel your order within 2 hours of placing it, provided it has not yet been processed or shipped. A 2.9% transaction fee will apply.

b. Cancelling Orders (After Processing or Shipping)

If your order has been processed or shipped, cancellation may still be possible prior to delivery. You will be responsible for:

  • 2.9% transaction fee (payment processing costs)
  • Actual round-trip shipping costs

c. Changing an Order

If the order has not shipped, we will do our best to accommodate changes. Once shipped, any change will be treated as a cancellation and re-order. Email info@kukirinscootercanada.com.

2. Return Policy (After Delivery)

All sales are final unless the item meets return criteria. Only unopened, factory-sealed merchandise within the specified timeframe is eligible.

Return Eligibility

  • Unopened, factory-sealed
  • Return request within 2 calendar days of delivery
  • All original packaging, manuals, and accessories included
  • Use a trackable shipping method (FedEx, UPS, DHL, etc.)

No Trial, Test, or Evaluation Use

Any signs of use render the unit non-returnable.

No Returns for Change of Mind

Returns are not accepted for buyer’s remorse, opened/used items, or dissatisfaction following use.

Restocking Fee

Approved returns are subject to a 30% restocking fee plus return shipping (unless due to our error or confirmed manufacturing defect).

Exceptions (No Fees Charged)

  • Wrong item shipped
  • Item damaged during transit
  • Confirmed manufacturing defect

3. Manufacturing Defects

Contact service@kukirinscootercanada.com within 7 days of delivery with photos/videos and order number.

  1. Troubleshoot with our team
  2. Verification by technical team or supplier
  3. If confirmed, ship replacement parts or repair free of charge
  4. If defect cannot be repaired, provide replacement unit

Exclusions: Damage caused by misuse, accidents, water, overloading, tandem riding, unauthorized repairs, or modifications is not covered.

4. Reporting Shipping Damage

Report shipping damage, missing parts, or incorrect items within 48 hours of delivery, with photo evidence.

5. Refunds & Processing Times

  • Approved refunds processed to original payment method within 5–10 business days.
  • During peak/complex cases: 1–4 weeks.

6. Return Shipping Instructions

Ship returns to:

KuKirin Scooter Canada
c/o Inventory Master Inc.
260 Rexdale Blvd, Etobicoke, ON M9W 1R2
Canada
  • Return received within 12 weeks of approval
  • Item must remain unopened and in original packaging
  • Use trackable courier and retain tracking number
  • Customer pays return shipping unless due to our error or confirmed defect

7. International Returns

For orders shipped outside Canada, customers are responsible for return shipping, duties, taxes, and customs fees. Delayed or refused returns due to unpaid fees will not be refunded.

8. Payment Disputes & Chargebacks

If a chargeback is opened, warranty or return processing may be temporarily paused until resolution.

9. Consumer Rights

This policy does not limit statutory rights under applicable provincial laws.

10. Contact Information

Politique de remboursement, de retour et d’annulation

Dernière mise à jour : 1 décembre 2025

Chez KuKirin Scooter Canada (Inventory Master Inc.), nous nous engageons à être transparents et équitables. En passant une commande, vous acceptez les conditions ci-dessous. Pour toute question, contactez info@kukirinscootercanada.com.

Résumé rapide

Situation Délai Frais pour le client
Annulation avant traitement ~2 heures Frais de transaction 2,9%
Annulation après traitement ou expédition (avant livraison) Avant livraison 2,9% + frais d’expédition aller-retour
Retour après livraison (non ouvert, scellé) Dans les 2 jours civils Frais de retour + 30% remise en stock
Défaut de fabrication Dans les 7 jours suivant la livraison Réparation/remplacement gratuit

Responsabilité du client : Respecter les lois provinciales et municipales. Nous ne sommes pas responsables des amendes ou infractions.

1. Annulations et modifications de commandes

a. Annulation avant traitement ou expédition

Annulation possible dans les 2 heures suivant l’achat. Frais de 2,9 % appliqués.

b. Annulation après traitement ou expédition

Possible avant livraison. Frais : 2,9 % + expédition aller-retour.

c. Modification de commande

Avant expédition : modifications possibles. Après expédition : traité comme annulation et nouvel achat. Contactez info@kukirinscootercanada.com.

2. Politique de retour

  • Article non ouvert et scellé
  • Demande de retour dans les 2 jours civils
  • Emballage, accessoires, manuels inclus
  • Transporteur traçable obligatoire

Aucun essai ou utilisation. Les retours approuvés : 30 % frais de remise en stock + frais de retour, sauf erreur ou défaut confirmé.

3. Défauts de fabrication

Contactez service@kukirinscootercanada.com dans les 7 jours suivant la livraison avec photos et numéro de commande. Processus similaire à la version anglaise.

4. Signalement des dommages d’expédition

48 heures après livraison, avec photos.

5. Remboursements et délais de traitement

  • 5–10 jours ouvrables pour traitement
  • 1–4 semaines en cas complexe ou période de pointe

6. Instructions de retour

KuKirin Scooter Canada
c/o Inventory Master Inc.
260 Rexdale Blvd, Etobicoke, ON M9W 1R2
Canada
  • 12 semaines pour retour
  • Article non ouvert
  • Transporteur traçable
  • Frais à la charge du client sauf erreur ou défaut

7. Retours internationaux

Frais de retour, taxes et droits à la charge du client.

8. Litiges de paiement / Rétrofacturations

Suspension temporaire possible pendant vérification.

9. Droits des consommateurs

Non limitatif des droits provinciaux.

10. Contact